1. Overview
At Buyit.co.ke, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
2. Returns
-
Eligibility: Items must be returned within 14 days of purchase, unused, in original condition, and with all original packaging and accessories.
-
Non-Returnable Items: Perishable goods, intimate items, and gift cards are not eligible for return.
3. Return Process
-
Initiate a Return: Contact our customer service at support@buyit.co.ke with your order number and reason for return.
-
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
4. Refunds
-
Processing: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days.
-
Late or Missing Refunds: If you haven't received a refund after 7 business days, please check with your bank or payment provider. If issues persist, contact us at support@buyit.co.ke.
5. Exchanges
- Defective or Damaged Items: If you received a defective or damaged item, contact us at support@buyit.co.ke within 7 days of receipt for an exchange.
6. Contact Us
For questions regarding returns or refunds, please contact us at support@buyit.co.ke.
Note: This policy is subject to change without notice.
This policy is based on standard e-commerce practices and is tailored to align with Buyit.co.ke's commitment to customer satisfaction.